Calling the Dealer Desk

Toll Free Dealing Number (US ONLY): +1 866 600 FXCM (3926)
Toll Free Mini Dealing Number (US ONLY) +1 877 377 5077
International Dealing Telephone Number: +1 212 201 7300

Following are some helpful tips on calling the dealer desk and the information you may want to have ready prior to calling.

My name is (Trader's Name), account ID numberXXXX.

Example 1: Trader, "Hi, my name is Joe Smith, account number 5029."
Please give me a price on the "dollar / yen (or dollar / franc, euro /dollar, pound / dollar) for # Lot(s)

Example 2: “Please give me a price on dollar / yen for 3 lots.”
The dealer will respond with a 2-way price quote. For example, he may quote USD/JPY at: 125.10 - 125.15 (but he will probably just say 125.10 - 15).

The Dealer might say, “125.10-15” . So you can either buy USD/JPY at 125.15, or you may sell USD/JPY at 125.10.

To buy USD/JPY you can say any of the following: "15", "I buy", "I buy at 15", "mine", or "mine at 15". To sell USD/JPY, you can say any of the following: "10", " sell", "I sell at 10", "yours", or "yours at 10".

So, you might say, “I buy at 15.” You would normally have 3-5 seconds to respond (sometimes more sometimes less) prior to a price change, depending on market volatility. If no response is given and the price changes, the dealer will say "change", "price change", " off" or "your risk". In this case you may ask for a price again. If you do respond with a buy or sell, the dealer will say, "done" or indicate to you that your trade is executed. You can also state to the dealer that you would like your stop-loss at ____, and a limit at ____.

Example 3: Another example after identifying yourself in calling is you might say, “Place a stop-loss at 124.80 and a limit at 126.00”.

Dealer, "Got it." (The dealer will then hang up)

What if the trade was executed incorrectly?

If you believe that a trade was executed incorrectly please contact the dealing desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner.

FXCM utilizes state-of-the-art encryption, authentication protocols, and the best firewall protection to ensure that every transaction and customer record is completely authenticated and secure.